Return and Exchange Policy
Return and Exchange Policy
We can accept returns if contacted within seven (7) days upon receipt of the order. We do not do cash refunds. We will do an exchange only. No refund on the issue, for example, in situations: change of mind or just don't like the item. Please refer to the below sections for specifics about the type of return that applies to you.
GIFT OR BONUS WITH PURCHASE OFFERS & BUNDLED ITEMS
Where products are purchased with a gift or bonus offer, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus or it is not in saleable condition, the value of any issued refund will be reduced by the value of the gift or bonus.
In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any issued refunds.
No refund, exchange, or returns apply to special offers, clearance offers, or sale items.
DEFECTIVE, INCORRECT, OR FAULTY ITEMS
If one of our products arrives damaged or faulty, please email us within seven (7) days upon receipt of the order. Depending on your particular situation, we may require some more information or the product(s) returned back to us.
Please take a photo of the damaged item(s) including the packaging and DO NOT dispose of those items until we have spoken to you about your case.
INCORRECT OR INCOMPLETE SHIPPING DETAILS
If your item is returned to us due to an incorrectly provided address by you, we can arrange to send out your shipment again. Please note that you will be liable for the re-shipping fee when we send out the item again.
If you believe you've had an allergic reaction, please discontinue using the product and contact us at firstname.lastname@example.org. You will need to provide a photo of the reaction and the product must not be more than 10% used. Our Customer Service team will then guide you through the returns process, if applicable. Return shipping will need to be arranged and paid for by the buyer.
Please note that we do not accept international returns nor do we offer refunds for international purchases. Furthermore, BeauteAngel will not be responsible for any additional duties, taxes, or levies imposed by your country’s customs office.
Please make inquiries with your local Importations body and ensure that you are completely familiar with any and all importation fees/taxes and requirements.
SHIPPING RETURNS ADDRESS
To return your product, mail it to:
Beautederm New Zealand
Level 02, TaiPing Bldg, 25 Porana Road, Wairau Valley, North Shore 0627
Please contact us if you have any queries about our Return and Exchange policy.